Customer Relationship Management Tutorial. Customer Relationship Management Tutorial. PDF Version. Quick Guide. Customer Relationship Management (CRM) in a very broad way can be defined as the efforts made towards creating, developing, and maintaining a healthy and long-lasting relationship with the customers using technology. This tutorial is an introductory guide to CRM that touches upon various topics such as understanding 21 st century customers and managing them, building value for them, CRM software, and future trends in CRM.
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WebMicrosoft Dynamics CRM is a customer relationship management software package.
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